Service Delivery Assistant – Luton Airport – Full Time
42 Hours, 4 on 4 off Shift Pattern – £31,379 Per Annum
Are you currently in a driving role? Do you pride yourself on your customer service skills? Do you have a full UK driving licence for more than 2 years? Are you looking for a role where there is potential for progression? If you answered yes to these questions, then read on!
We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will receive holiday makers’ cars and drive them to our car park for the duration of their holiday and then prepare the vehicle for their return.
As an SDA you will contribute to a passionate and friendly team working in a fast‑paced setting. You’ll be given every chance to progress within a company that invests in its people. We celebrate individuality and reward and recognise employees who go beyond the plate.
What you’ll do
- Drivers will be familiar with each car’s controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customer’s vehicle whilst storing keys securely.
- Drive and care for all customers’ vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- Understand and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.
What you’ll bring
- Evidence of strong communication and interaction with the public.
- Full UK Driver’s Licence with significant driving experience.
- Basic IT skills, MS Word, Office etc.
- Ability to multi‑task.
- Able to work under pressure.
- Excellent verbal communication skills.
- Smart and professional attitude.
Ideal Candidate
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills, someone who possesses the skills to work under pressure, demonstrates good time‑keeping and reliability, and also has a safety‑first mindset. We’d love to hear from you.
What we’ll offer you
- Hourly rate of £31,379 Per Annum
- Employee Discount
- Training and Development
- Pension
- Uniform
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