Project & Connectivity Support Technician
Blueprint Operations is a leading supplier of gaming machines and digital content to land‑based venues, server‑based gaming networks and online & mobile casinos. As part of the Gauselmann Group, we benefit from the resources and financial strength of one of the world’s largest privately‑owned gaming companies.
We are looking for a motivated and technically minded individual to join our team in a varied, fast‑paced role supporting technical developments, connectivity solutions, and support functions.
This is a full‑time office‑based role located in Newark‑on‑Trent with no option for remote working.
Key Responsibilities
- Provide technical support for connected machines, networking equipment, and associated MARs systems.
- Provide holiday cover on MARs related support.
- Assist with machine connectivity, router configuration, and basic network troubleshooting.
- Support ongoing technical development projects and system improvements.
- Assist in maintaining and updating reports, spreadsheets, and operational documentation.
- Analyse technical and operational data.
- Support the deployment of games, updates, and assist in beta testing before full deployment.
- Assist with field‑based testing, installations, and troubleshooting when required.
- Support rollout and maintenance of software, firmware, and connectivity updates.
- Basic understanding of networking principles and connectivity.
- Good general PC and IT knowledge.
- Experience using Microsoft Excel for reporting and data management.
- Strong problem‑solving and organisational skills.
- Good communication skills with the ability to work independently and as part of a team.
- Full UK driving licence.
- Previous experience within the gaming, amusement, vending, or related technical industry.
- Knowledge of routers, connectivity, or remote support systems.
- Experience with technical development projects or testing environments.
- Understanding of remote monitoring or machine management platforms.
Personal Attributes
- Enthusiastic and willing to learn.
- Self‑motivated with a proactive approach.
- Able to manage multiple tasks and priorities.
- Professional and customer focused.
The company encourages and supports professional development and offers a broad range of training and qualifications for employees. The basic salary is supported by a generous bonus scheme, a health cash plan, and many other perks offered by the business.
We look forward to your application.
Equal opportunities: We are an equal opportunity employer and encourage applications from all qualified individuals.
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