We are looking for a Store Colleague to join H&T, the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. The role is full‑time, 37.5 hours per week, with a starting hourly rate of £12.75 (£24,863 per annum) rising to £13.44 after full training. You will work on a flexible schedule, Monday to Sunday, and have the opportunity to earn up to £2,000 extra each year in discretionary bonuses.
About the Role
As a Store Colleague you will be the face of our business, providing a warm welcome and expert support to every customer. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. Full training and support are provided, so no prior pawnbroking experience is required – just a genuine interest in people, a strong sense of integrity and a willingness to learn.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – additional languages are highly valued, though not required
Qualifications
• No prior pawnbroking experience required.• Genuine interest in people, strong sense of integrity and a willingness to learn.• Ability to work flexible hours and cooperate with a team.
Benefits
We provide a comprehensive benefits package that goes far beyond the basics:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts, up to 25% off jewellery and high‑end watches
- Incentive schemes to reward achievements
- Exclusive discounts at leading retailers via our employee perks portal
Training is fully paid and there are clear pathways for career progression. Employees are promoted to the next salary stage within 15 months of joining on average.
Equal opportunities – we welcome all applicants and celebrate a diverse workforce.
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