Retail Sales Advisor – OMEGA Birmingham

To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.

Key Responsibilities

Sales

• Greet and serve all clients providing friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to clients in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every client, every time, whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain and build general awareness of products and security hot spots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling / Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Manage till functions, cashing up, payments and general duties.
• Deal with cash and credit card payments.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Maintain health and safety awareness.
• Maintain good visual merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by the line manager.
• Present and conduct themselves in a professional manner to customers and colleagues.
• Deal with international clients and be familiar with their customs and culture.
• Communicate clearly to clients and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, be self‑motivated and proactive to understand all new products and apply training and instructions.
• Deliver good product knowledge to customers.

Other

• Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of the line manager.

Professional Requirements

• Experience in the retail industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail background.
• Understanding of luxury retail.
• Passion for OMEGA, watches in general, or selling in a luxury retailer.
• Accommodating to shifts, longer trading hours and staying late for VIPs.
• Experience dealing with international customers.

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