Job Purpose
This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport. As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience.
Contract
37.5 hours per week, across 5 days | 15 hours per week, across 2 days
Shifts
9 PM-5:30 AM
Benefits
Simplyhealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts
Key Responsibilities
- Greet customers and offer assistance with product selection.
- Provide detailed product information and recommendations based on customer needs.
- Assist with stock management, including restocking shelves and organizing displays.
- Handle customer transactions, including cash, credit, and returns.
- Resolve customer inquiries and complaints professionally and efficiently.
- Meet or exceed sales targets and contribute to store goals.
- Maintain cleanliness and orderliness of the sales floor.
- Stay updated on product knowledge, store promotions, and policies.
Qualifications
- Previous retail or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes.
- Basic math skills for handling transactions.
- Availability to work flexible hours, including weekends and holidays.
Key Skills
- Product knowledge.
- Teamwork and collaboration.
- Problem-solving.
- Time management.
Access to Airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Location & Salary
Belfast, Belfast, Ireland – BT29 4AB
£13.50 per hour (£2 extra per hour worked between 00:00-06:00 AM)
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