Ivanti ITSM Consultant

This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You’ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes.

Job Type: Initial 6 month Contract

Rate: Up to £600/day (Outside IR35)

Working Arrangement: 4 days on‑site per week

Office Location: Central London

The Role:

• Lead the modernisation of the Ivanti ITSM platform, identifying weaknesses and delivering improvement plans
• Design and implement a modern self-service portal
• Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management
• Automate workflows and integrate systems such as JIRA to enhance service delivery
• Develop dashboards, reporting, and analytics to support data‑driven decisions
• Manage system performance, upgrades, patching, and release processes
• Provide technical support and training to users and stakeholders
• Collaborate with global teams to ensure ITIL-aligned service management practices

Required Experience:

• 5+ years’ experience working with Ivanti ITSM in an enterprise environment
• Strong expertise in Ivanti ITSM configuration, customisation, and administration
• Solid understanding of ITIL frameworks and best practices (certification preferred)
• Experience with system integrations (REST APIs, web services, data imports/exports)
• Proficiency in SQL and reporting tools within ITSM environments
• Knowledge of scripting/automation tools such as PowerShell or Python
• Strong troubleshooting and analytical skills with a proactive mindset
• Excellent communication skills and the ability to collaborate with global stakeholders

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