WE ARE TOMMY, ARE YOU?
Are you a digitally minded, proactive doer who takes pride in building strong client partnerships and spotting growth opportunities? Do you love working with some of the best digital and social creative talent in the business to deliver work that goes beyond expectations? Are you an enthusiastic problem solver who thrives on being hands-on across every stage of a campaign, while helping unlock new opportunities across both existing clients and the wider group network?
Role Overview
Tommy is looking for a highly capable and established Senior Account Manager to join our growing presence in Manchester.
This will be a key hire for Tommy, acting as our sole Manchester-based team member and working from the Zeal Group office in Media City. The role will focus on identifying and uncovering opportunities within the Zeal Agency Group to introduce Tommy’s services to new brands and teams.
You will work closely with both the Zeal team in Manchester and the Tommy team in London. We are looking for someone confident, proactive and experienced enough to hit the ground running.
Alongside leading multiple projects at once, you’ll work closely with the wider Tommy team to shape strategic proposals and deliver first-class campaigns that strengthen long-term client partnerships, drive commercial success and support Tommy’s continued growth.
You will be a key point of contact for both clients and internal teams. You must have the ability to create and act on new opportunities for Tommy, while maintaining strong, influential and collaborative relationships with both clients and colleagues.
Key Responsibilities
● Act as the main Tommy presence in Manchester, building strong relationships and identifying opportunities for collaboration
● Bring structure and momentum to projects, keeping clients, internal teams and stakeholders aligned
● Represent Tommy confidently in meetings, pitches and day-to-day client conversations.
● Help shape the role as our Manchester presence grows, bringing initiative, ideas and a proactive attitude
● Develop a thorough understanding of our clients’ marketing objectives, strategies, processes and commercial goals
● Demonstrate a strong understanding of social and digital platforms, including TikTok, TikTok Shop, Meta and emerging platform trends, with the ability to advise clients on how social can drive business and brand impact
● Stay up to date with developments across marketing, advertising, social media and consumer trends, ideally with experience working across FMCG brands and fast-paced consumer campaigns
● Act as the main client contact across a roster of accounts, building strong, trusted relationships while confidently managing multiple projects and stakeholders simultaneously
● Proactively identify opportunities to grow existing client partnerships, as well as opportunities within the wider Zeal agency group to introduce Tommy’s services to new brands and teams
● Intake client briefs and translate them into clear internal strategic, creative and production briefs
● Lead project scoping, timelines, budgets and resource management, ensuring projects are delivered on time, on budget and to the highest creative standard
● Gain client alignment on project objectives, approaches, scopes and budgets whilst operating with Tommy’s best commercial interests in mind
● Collaborate closely with Strategy, Creative and Production teams throughout the strategic and creative development process
● Maintain accurate internal and client-facing finance trackers across multiple projects and accounts, monitoring incoming and outgoing revenue, third-party costs and overall account profitability
● Contribute to financial forecasting and support the Managing Director in achieving account revenue targets and commercial objectives
● Coordinate and lead internal and client-facing meetings, ensuring all project statuses, actions, timelines and deliverables are clearly communicated and tracked
● Evaluate ongoing account performance and proactively recommend improvements to ways of working, campaign effectiveness and client growth opportunities
What We’re Looking For
● A self-starter who can work independently without needing heavy day-to-day direction.
● Strong experience in account management within an agency environment
● Comfortable being the sole Tommy team member in Manchester, while staying closely connected to the wider Tommy team in London
● A confident project lead who understands how to manage timings, budgets, scopes and stakeholders
● Someone commercially aware, with experience growing accounts and spotting new opportunities
● A strong relationship builder, able to work well with clients, internal teams and the wider Zeal Group
● Calm, organised and confident under pressure
● A clear communicator with good judgement and a proactive mindset
● Someone who can balance delivery, client service and commercial thinking
● Experience working across integrated, social, content or digital campaigns
Qualifications and Experience
● 5 or more years working at a social or creative agency
● Seasoned experience in social media within an agency environment
● Proven track record in delivering against commercial targets
● Excellent verbal and written presentation skills, with the ability to build persuasive proposals
● A deep understanding and awareness of creative and project development, with experience tying project goals to business goals
● Strong organisational, conflict resolution and problem-solving skills
● A passion for making great creative work
● Positive interpersonal, communication and team player skills
Nice to Have
● Experience working within a group agency structure.
● Existing relationships or experience within the Manchester agency or client market.
● Experience working across TikTok and TikTok Shop.
● Ideally, with experience working across FMCG brands and fast-paced consumer campaigns
Get in Touch
If you think you’ve got the skills, talent and style to be our new Senior Account Manager, get in touch with us at work@thisistommy.com.
We’re committed to furthering equality and diversity in the creative industry, so we’ll be especially happy to see applications from underrepresented backgrounds. Tommy believes the advertising industry should reflect the world to which it speaks.
Local applicants legally allowed to work in the UK and able to work in our Manchester office only, please. If you’re a recruiter, please don’t call us. We’ll call you.
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