About us
We are a company made up of people who enjoy coming to work and solving problems together. Our culture is built around our core values of teamwork and communication, respect and trust, flexibility, challenge and achievement, and innovation and dependability
.We pride ourselves on our collaborative, supportive approach. As a growing company, we empower our people to operate independently whilst shaping their own career paths. Our aim is for the new Implementation & Account Manager to become a key and valued member of the team
.The ro
leWe are looking for an engaging, enthusiastic and highly customer-focused individual to join our growing RegTech business. You will be responsible for managing implementations of the TAINA platform and ensuring a seamless transition into long-term client ownersh
ip.Following successful implementation, the role transitions into ongoing account management, where you will take ownership of the client relationship, ensuring strong engagement, satisfaction, and long-term succe
ss.You will work closely with clients at all levels, acting as a trusted partner and primary point of contact, ensuring consistent delivery, responsiveness, and a high standard of servi
ce.Key responsibili
tiesImplement
- ationAct as the senior TAINA representative throughout implementations for assigned cl
- ientsPlan, track and manage all implementation activities to ensure timely del
- iveryWork closely with clients to resolve queries and challenges during implement
- ationBuild strong relationships with key stakeho
- ldersEscalate issues appropriately and ensure prompt resol
utionAccount Mana
- gementOwn and develop long-term client relationships, ensuring high levels of satisfaction and ret
- entionAct as the main point of contact and escalation for c
- lientsSchedule and lead regular client meetings, including operational and strategic r
- eviewsManage contractual obligations including SLAs, renewals and
- usageMaintain a strong understanding of client needs and obje
- ctivesDeliver a high standard of communication – listening, understanding and providing sol
- utionsConduct regular business reviews and ensure clear follow-up on a
ctionsCustomer Success & Continuous Impr
- ovementIdentify opportunities to improve processes and client o
- utcomesContribute to the development and implementation of best practices across Customer
- SuccessEnsure strong alignment between clients and internal teams (Product, Technology, Customer S
- uccess)Support the ongoing evolution of the client experience as the company
scalesRequ
- irementsHighly organised, with strong attention to detail and a customer-first
- mindsetExcellent communication and interpersonal skills, with the ability to build trust at al
- l levelsStrong problem-solving ability with a proactive and analytical
- approachExperience managing relationships with senior stakeholders within financial inst
- itutionsProven experience delivering complex implementations or managing client accounts in a SaaS or financial services env
- ironmentStrong programme or project management ex
- perienceAbility to prioritise and perform under
pressureEs
- sential:Experience working with FATCA and CRS reg
ulationsD
- esirable:Background in financial services, tax operations, or regulatory t
echnologyWhy work
- for TAINA?Structured career development and training opp
- ortunitiesEmpowerment to make decisions and deliv
- er resultsDedicated time for personal d
- evelopmentA collaborative, learning-focus
- ed cultureCompetitive salary an
- d benefitsSha
- re optionsA close-knit team where you can make a r
eal impact…