Front Of House/Building Manager
Manchester
The Role
A Manchester-based commercial property management and workplace experience company are looking for a Front of House/Building Manager to join their team. The business helps landlords and occupiers create, manage, and enhance office environments across the North West.
Key Responsibilities:
- Act as the first point of contact for maintenance issues, assessing whether they can be resolved in-house or require a contractor.
- Proactively identify minor wear-and-tear issues and arrange resolution before they escalate.
- Ensure building fabric, common areas, amenities and external areas remain in excellent condition through and coordination of works.
Contractor & Supplier Coordination
- When works require specialist support, coordinate contractors, ensuring safe working, permit control, RAMS checks and high-quality delivery.
- Monitor performance of cleaning, landscaping, reception and other service providers.
Tenant Liaison & Customer Experience
- Be a visible, friendly, professional presence on site – the first point of contact for tenants.
- Handle enquiries, maintenance requests and concerns with an exceptional customer-service approach.
- Support tenant onboarding, move-ins, move-outs and viewings when required.
- Build strong, trust-based working relationships to maintain retention and satisfaction.
Health, Safety & Compliance
- Carry out regular H&S checks including fire alarm tests, emergency lighting, weekly building walk-throughs and plant room checks.
- Maintain accurate logs, compliance records and inspection reports.
- Ensure the site meets all statutory requirements and internal procedures.
- Induct contractors and ensure adherence to safe working practices.
Administration & Reporting
- Keep building documentation up-to-date: compliance records, contractor files, service sheets, asset logs.
- Report operational performance, maintenance actions and any issues to the Facilities Manager.
- Order consumables and maintain stock levels to support smooth building operations.
Brand Representation & Additional Duties
- Represent the business professionally on-site, reflecting our values of care, quality and credibility.
- Assist with larger building projects, refurbishments, or tenant events.
- Be flexible in supporting occasional out-of-hours activities (overtime paid).
Café Support
- Provide support to the on-site café during busy periods, working collaboratively as part of the wider team.
- Assist with general tasks to ensure smooth day-to-day operation and a positive customer experience.
- Take a flexible, team-first approach to support the successful launch and ongoing operation of the café.
What We’re Looking For:
- High standard of customer service and communication.
- Ability to work independently and take ownership of the building’s appearance and performance.
- Good understanding of health & safety and building compliance requirements.
Organised, proactive, reliable and able to prioritise.
- Strong communication skills
- Essential IT skills (Microsoft Office & email)
This is an exciting opportunity for someone looking to take ownership of a flagship business space and play a key role in delivering an outstanding workplace experience. As the Building Manager/Front of House there, you will be the face of the building, ensuring tenants receive a professional and welcoming service while maintaining the highest standards across the site.
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