We’re really proud to be recruiting for this exciting opportunity as a French speaking Crew & Information Controller. You’ll be working for a reputable, international business and as part of a skilled and supportive team.
Benefits
- 25 days annual leave
- 26 hours of additional leave per annum
- Up to 2 summer leave days
- Annual general bonus (6% maximum)
- Non‑contributory private healthcare scheme
- Workplace pension scheme with auto‑enrolment (minimum 4.0% employee contribution / 6.0% employer contribution; employee contribution 8.0% or higher, employer matching up to 10.0%)
- Income protection
- Private medical insurance
- Healthcare cash plan
- Permanent disability insurance scheme (if in Pension Scheme)
- Life assurance
- Company share incentive plan
- Subsidised catering + free tea and coffee
- Travel card (employee and partner)
- Uniform provided
- Counselling service
- Free car parking
Job Details
Job Title: French speaking Crew & Information Controller
Salary: £42,543
Languages: French and English
Location: Folkestone (and France)
Hours: Shift‑working: 2 earlies, 2 lates, 2 nights
Job Overview
As the Crew and Information Controller, you’ll play a critical role in ensuring the smooth and efficient operation of rail services. The role combines responsibility for the real‑time allocation of drivers and train crew to shuttle services with the accurate management and communication of operational information.
Working within the Railway Control Centre (RCC), you will support service delivery by optimising resources, adapting plans during unexpected events, and ensuring timely, accurate information is communicated to internal teams and external partners in both the UK and France.
Key Responsibilities
- Ensure crews are available and ready to start their shifts and, where absences occur, arrange appropriate cover to maintain planned operations.
- Allocate drivers and train crew to shuttle services in real time, adjusting plans as required to optimise resources.
- Communicate effectively with both UK and French crews.
- Optimise the use of crews and reserves across depots in collaboration with the Operational Duty Manager (ODM) and Driver Leaders.
- Produce space‑time graphs and traffic forecasts during service disruption or unexpected events.
- Ensure compliance with crew working rules and agreements, escalating issues to the ODM and Driver Leaders where necessary.
- Support service quality through effective crew and rolling stock adjustments.
- Respond to operational requests from crews, the Terminal Control Centre (TCC) and the ODM to support ongoing operations.
- Monitor rail operations using control systems and maintain regular communication with other Controllers and Supervisors.
- Identify the causes of delays and failures affecting rail services.
- Communicate operational updates to relevant internal departments and external partners during service disruption.
- Log delays, schedule changes, and operational events within the Information System.
- Assign rake numbers and manage platform changes as required.
- Communicate service updates via SMS throughout the various stages of rail service events.
- Comply with all applicable safety documentation and ensure digital records, including logbooks and message systems, are kept up to date.
We are an equal‑opportunities employer.
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