Product Manager, EMEA HVAC Service

What Will You Do

The Product Manager, EMEA, HVAC Service is accountable for innovation, development,and management of service products within the HVAC domain in the Europe, MiddleEast, and Africa (EMEA) region. This role operationalizes global service platformswithin the region and is responsible for building and managing region‑specificservice products using the Rapid Closed Loop (RCLP) new service design process. Therole sits within the Global Service Product Management organization and is a keypartner to the EMEA domain and leadership teams.

Key Responsibilities

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings in alignment with global standards
• Serves as domain service subject‑matter expert (SME)
• Participates in problem‑solving, kaizen, and VSM events
• Represents regional field and customer voice to global team

Success Measures

• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on‑performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

Required

• Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Proven expertise in the HVAC Service domain, serving as a trusted advisor and subject matter expert
• Proven track record of successfully bringing new capabilities to market
• Strong project management and execution skills
• Demonstrated ability to lead cross‑functional teams and initiatives
• Proficiency in English, both written and spoken
• Willingness and ability to travel 10–25% of the time

Preferred

• Bachelor’s degree in Engineering, Business Administration & Management, or Technology
• Experience working with digital or connected solutions
• Familiarity with Lean methodologies and tools

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