Senior Customer Experience Leader — CRM & Growth

Universal Business Team in Caerphilly is seeking a Customer Experience Manager to lead and develop a team dedicated to providing outstanding service. This senior role sits within the Leadership Team and involves overseeing call management, pipeline maintenance, and order accuracy.

The candidate should excel in communication, time management, and customer relationship skills, with experience in CRM systems, ideally Salesforce. The position offers a salary between £40,000 and £45,000 along with private healthcare and a generous holiday allowance.

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