Customer Care Team Lead – Empathy & Compliance (12m)

hackajob is looking for a Customer Care Team Lead (Maternity Cover, 12 months) to lead the Customer Care function. In this role, you will manage sensitive customer journeys including complaints and vulnerable customer operations, ensuring a fair and seamless experience.

Applicants should have at least 1 year of leadership experience, excellent communication skills, and familiarity with regulations affecting vulnerable customers. This role is critical in maintaining operational excellence and customer satisfaction.

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