IT Support Engineer – Preston

Salary: £40,000 – 70,000 per year

Requirements

• We need an experienced and proactive IT Support Engineer with hands‑on experience in a structured IT support environment.
• We need strong Microsoft 365 and Entra ID administration experience.
• We need knowledge of Intune MDM and Conditional Access fundamentals.
• We need experience with Active Directory, Group Policy, DNS, and DHCP.
• We need strong networking fundamentals, including VPNs, VLANs, TCP/IP, and Wi‑Fi.
• We need knowledge of endpoint security, antivirus management, and EDR concepts.
• We need excellent troubleshooting and customer service skills.
• We value experience with ITIL Foundation, Microsoft certifications, VMware, and exposure to cybersecurity, SIEM, and MDR solutions.

Responsibilities

• We provide end‑user support via phone, email, portal, and ITSM ticketing systems.
• We manage Joiners, Movers, and Leavers processes.
• We support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
• We manage Active Directory, Group Policy, DNS, and DHCP.
• We troubleshoot networking issues, including VPNs, VLANs, and Wi‑Fi.
• We monitor and support servers, storage, backups, and virtual environments.
• We assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
• We support ITIL service desk processes, change management, and major incident management.

Technologies

• Active Directory
• Cloud
• Support
• ITIL
• ITSM
• Microsoft 365
• Security
• TCP/IP
• VMware
• Office 365
• Aruba
• MySQL
• SQL
• Ubuntu
• VPN
• Veeam
• Windows

More

We are a dynamic IT team based in Preston, offering an excellent opportunity for a motivated IT professional to broaden their experience across infrastructure, cloud services, networking, and security. This is a hands‑on role supporting users, infrastructure, cybersecurity, and day‑to‑day IT operations across a diverse technology environment.

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