TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The role will support both Run Operations and Plan & Build Design Functions, while driving AI‑led transformation initiatives across inventory management, service lifecycle, analytics, and predictive operations.
The Role & Responsibilities
Operations Management
- Manage day-to-day operations of the Network Inventory platform ensuring availability, stability, and performance.
- Monitor network inventory health, service data quality, and platform compliance.
- Support incident, problem, and change management processes aligned with ITIL standards.
- Drive root cause analysis and operational improvements to reduce recurring issues.
- Collaborate with infrastructure, application, database, and network teams for seamless service delivery.
- Ensure operational governance, reporting, KPI tracking, and SLA adherence.
Service Design & Network Planning
- Design and maintain service models, inventory structures, and network resource planning frameworks.
- Support end-to-end service lifecycle management from design through operational deployment.
- Define inventory standards, integration models, and data architecture strategy.
- Enable strategic consolidation of network and service inventory repositories.
- Work closely with architecture and engineering teams to align with future‑state network design.
- Support capacity planning and optimisation of network resources.
AI Implementation Responsibilities
AI‑Driven Operations
- Implement AI/ML‑driven anomaly detection for proactive issue identification.
- Enable predictive incident correlation and automated remediation workflows.
- Drive AIOps integration with monitoring and ITSM platforms such as ServiceNow and Dynatrace.
- Develop intelligent dashboards for operational insights and trend analysis.
- Use AI for inventory reconciliation, duplicate detection, and data quality improvements.
AI‑Driven Design & Planning
- Leverage AI for intelligent network planning and resource optimisation.
- Implement AI‑assisted service dependency mapping and topology discovery.
- Support automation of service design validation and impact assessment.
- Enable predictive capacity forecasting and demand analysis.
- Drive continuous innovation through GenAI‑led knowledge management and operational assistance.
Your Profile
Strong understanding of Network Inventory Management Systems and Service Design platforms.
Experience in telecom/network technologies and service lifecycle management.
Knowledge of ITSM processes (Incident, Problem, Change, CMDB).
Hands‑on experience with:
- ServiceNow
- Dynatrace / Observability tools
- SQL / Data Analysis
- API integrations
- Cloud & Infrastructure platforms
Exposure to AI/AIOps platforms and automation frameworks.
Understanding of network planning and topology management.
Years of Experience
- ServiceNow – 3 Yrs
- Dynatrace / Observability tools – 3 Yrs
- SQL / Data Analysis – 5 Yrs
- API integrations – 3 Yrs
- Cloud & Infrastructure platforms – 3 Yrs
Benefits
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role.
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