Job Overview
This role sits within the Enterprise Network Operations team as a technical authority across Support, Design/Delivery, and Automation functions. You will ensure stability, performance, and continuous improvement of critical network services, provide operational expertise, influence engineering decisions, and maintain relationships with internal customers.
What you’ll do
- Escalation for critical, high severity network incidents; analytics and forensics for major incidents
- Delivery of management platforms and new toolsets for the Support organisation
- Drive process improvements within the wider Enterprise Networking organization
- Contribute to infrastructure project deliverables and work with business customers
- Mentor Support engineers and contribute to career development
- Collaborate with Support, Automation, Design/Delivery, Security and other infrastructure teams to ensure aligned end‑to‑end supportability
What you’ll bring
Strong combination of technical expertise, leadership, and proactive mindset to influence decisions, drive improvements, and mentor others in a fast‑paced operations environment.
Essential criteria
- Qualified to Cisco CCNP level or equivalent
- Extensive experience in a Support and Operations environment
- Proven experience delivering and running network management platforms (e.g., Netbrain, Solarwinds, Cisco DNA Centre, etc.)
- Experience with automation frameworks (scripting, Python, Ansible, REST APIs)
- Extensive knowledge of all enterprise networking technologies including firewalls (Palo Alto/Cisco ASA), load balancers (F5), switching and routing fabrics (EVPN/ACI/IOS‑XE)
Desirable skills and experience
- Undergraduate degree level
- Exposure to broadcast or media environments
- Exposure to virtual server environments / ESX cluster management
Benefits
- Free Sky TV package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
Working arrangement
Hybrid working approach: 2 days in the office per week.
Location
Osterley (Sky Group HQ) or Livingston Watermark. (Details omitted.)
Eligibility
Right to work in the UK is required. Sky does not offer sponsorship for this position.
Equal Opportunity
We’re an equal opportunity employer and value diversity. We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will make reasonable adjustments to support you where appropriate.
#J-18808-Ljbffr…