Data Analyst

Salary: £? – ? per year

Requirements

• Experience in a Data Analyst, Real Time Analyst, Business Analyst, or similar role
• Strong background working within a contact centre or customer operations environment
• Experience analysing high-volume customer interaction data, including calls, emails, and cases
• Confident using Microsoft Dynamics 365 within a customer service setting
• Strong analytical skills with the ability to translate data into clear insight
• Confident communicator with experience working with senior stakeholders

Responsibilities

• Monitor real-time customer contact volumes, call and email traffic, and operational performance
• Analyse historical case data to identify trends, themes, and customer behaviours
• Produce short-term forecasts to support demand planning and resource decisions
• Turn complex data into clear, actionable insight to improve customer journeys
• Support CRM optimisation within Microsoft Dynamics 365, including workflows and case management
• Present findings to stakeholders to support operational decision making

Technologies

• CRM
• Support
• Office 365

More

We are recruiting for an experienced Data Analyst to join a fast-paced Leicester-based company on a 3-month contract. This is a full-time role with hybrid working available and offers up to £400 per day. You will work closely with operational leaders, customer experience teams, and technical stakeholders to deliver insight-led recommendations that improve service performance and decision-making. This role is ideal for someone who enjoys working with high-volume data, identifying trends, and turning insight into meaningful operational improvements.

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