Hybrid 24/7 Contact Centre Supervisor

Company: Cyngor Caerdydd/Cardiff Council
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Job Description:

Cyngor Caerdydd/Cardiff Council is seeking a Contact Centre Supervisor for the Wales Interpretation and Translation Service. The role involves managing a team to provide excellent customer service in booking interpreters for public sector organizations across Wales.

Successful candidates will have a strong background in customer service and the ability to foster effective relationships within a hybrid working environment. This temporary position lasts until 30th November 2026, with a shift pattern to be determined.

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Posted: June 21st, 2026