IT Service Delivery Manager

Salary: £40,000 – 46,000 per year

Requirements

• Experience in Service Delivery or IT Service Management (three years preferred)
• Proven leadership experience with a strong track record managing incidents, problems, and major incidents
• Solid technical understanding of IT support environments, ideally with previous hands‑on troubleshooting or IT operations experience
• Experience and knowledge of using ITIL v3/v4 best practice
• Excellent communication and stakeholder management skills
• Strong analytical and reporting ability using data and service metrics
• Ability to learn new technologies quickly
• Highly organised and adaptable, capable of managing multiple priorities
• Proactive and improvement focused, committed to continuous learning and professional development

Responsibilities

• Provide strategic oversight of all service operations, ensuring SLAs are met and ITIL processes are consistently applied
• Drive proactive and preventive service delivery by identifying recurring issues and implementing improvements
• Lead customer experience and service governance, including Service Reviews and actionable service reporting
• Build strong relationships with customers, internal teams, and technical stakeholders
• Provide leadership and line management to Service Managers and Deputy Service Managers
• Champion continuous improvement and professional development initiatives

Technologies

• Support
• ITIL

#J-18808-Ljbffr…