Salary: £65,000 – 105,000 per year
Requirements
- We require ITIL v3/4 certification.
- We require Microsoft MCP, MCSA, or MCSE certification.
- We require 2-3 years of help desk or service desk experience.
- We require experience with different ITSM systems.
- We require experience supporting end-user computing devices and desktop applications.
- We require experience supporting Microsoft 365 and SharePoint environments.
- We require strong technical understanding and awareness of relevant subject matter.
- We require the ability to diagnose technical issues.
- We require the ability to work in a fast‑moving environment and a self‑motivated approach.
- We require a full driving licence.
Responsibilities
- We provide onsite IT service and support for employees across our firm.
- We support technical issues involving Microsoft core business applications and operating systems.
- We deploy laptops and mobile devices.
- We manage asset tracking for inbound and outbound hardware.
- We handle end‑user onboarding and off‑boarding.
- We communicate with customers, keeping them informed about incident progress, changes, and outages.
- We improve customer service, perception, and satisfaction.
- We track, log, and correct information using our ITSM tools to protect assets and components.
- We maintain a high level of customer service and handle complex complaints with empathy.
- We resolve user requests and own service desk issues until they are reassigned, mitigated, or resolved.
- We investigate problems in systems, processes, and services, and contribute to remedial and preventative measures.
- We create knowledge base articles for ITSM customer self‑help guides.
- We identify and engage with users and stakeholders to gather user needs evidence.
- We diagnose and troubleshoot software and hardware problems and help customers install approved applications and programs.
- We carry out site visits as required to support end users.
Technologies
- Hardware
- Support
- ITIL
- ITSM
- Microsoft 365
- Mobile
- SharePoint
- Office 365
- Network
More
We are Fisher German, a long‑established UK‑wide business with a history dating back to 1830 and operating under the Fisher German name since 2000. Our IT Service and Infrastructure team is hiring a Systems Support Engineer on a 5‑month fixed‑term contract based in Ashby, with hybrid working available, provided you can commute to Ashby weekly. We offer a 37.5‑hour standard working week, with flexible working considered from 30 hours per week, and a benefits package that includes a discretionary bonus scheme, 25 to 30 days of holiday plus your birthday off and extra half days for Christmas Eve and New Years Eve, enhanced family leave, access to a money‑saving portal and 24/7 mental health and wellbeing support, and volunteering leave. We work across a wide range of sectors including agriculture, commercial, education, green energy and sustainability, healthcare, minerals and waste, public sector, residential, rural, telecoms, third sector, and utilities and infrastructure. We are a social, digitally connected workforce that values collaboration, variety, and inclusion, and we are proud to be an Equal Opportunities Employer.
last updated 25 week of 2026
#J-18808-Ljbffr…