Summary
Welcome Manager (Salary: £28,993 per annum). We’re looking for someone with a gift for helping everyone feel welcome to join us as a Welcome Manager at Anglesey Abbey, leading our vital welcome team on a fixed‑term contract of up to 12 months.
What it’s like to work here
This Jacobean‑style house with its colourful gardens and working watermill is one of our largest properties. Many roles at Anglesey Abbey are customer facing, with all the teams working hard to maintain superb standards of service. This is an opportunity to make a real difference within an ever‑evolving environment where your ideas and input will be valued.
You’ll lead and manage our team of welcome and service team members and volunteers, ensuring that day‑to‑day operations run smoothly in the all‑important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll use good judgement and decision‑making to lead from the front, in line with National Trust guidelines, values and policies. You will regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You will be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
Who we’re looking for
We’d love to hear from you if you’re:
- experienced in visitor services, tourism, heritage or similar situations
- naturally curious about people, and motivated to give the highest standards of service
- highly organised
- adept at managing financial performance
- up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
National Trust place
Anglesey Abbey, Quy Road, Cambridge, CB25 9EJ
Requirements
Compliance. Eligibility to Work in the UK.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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