As our Retail Manager at Ickworth, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.
Hours: You’ll work 37.5 hours per week, flexible between Monday and Sunday. Shifts are between 8am‑4pm or 9am‑5pm.
Salary: £30,000 per annum
Interview date: 2nd July 2026
Internally you’ll be known as a Retail Manager (Band 1).
This is a fixed‑term contract that will end when the postholder returns to the role. It is unlikely to last more than 10 months.
What it’s like to work here
Reporting to the Area Manager, you’ll lead a small team of six retail assistants and four retail volunteers. You’ll be part of the leadership team at Ickworth and work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.
What you’ll be doing
Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You’ll lead your team from the front, encouraging them to speak to people and listen to what they want, and inspire them so that everyone who buys something knows what a difference their contribution, however small, will make to the Trust’s work of protecting nature, beauty and history. You’ll set stretching targets for the team and work together to achieve them through the highest standards of customer service and presentation of retail products.
Who we’re looking for
- An experienced retail manager, familiar with standard processes (selling, merchandising, space management, stock control, risk)
- Skilled in coaching, developing and leading teams
- Experienced in managing rotas and recruiting staff
- Adept at getting maximum sales out of a retail outlet
The package
The National Trust is committed to an inclusive culture and offers a range of benefits to support you:
- Substantial pension scheme of up to 10% of basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for eligible roles)
- Work‑at‑work perks such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Location
Ickworth, The Rotunda, Bury St Edmunds, IP29 5QE
Requirements
Eligibility to work in the UK.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff or volunteers for the role, and services. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions about your suitability for this vacancy, please contact the People Service Centre.
Closing Date: 28th June 2026
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