Assistant Patient Pathway Coordinator (CAT 9 Diabetes & Endo) – 30 hrs

Band 3 Assistant Patient Pathway Coordinator (CAT 9 Diabetes and Endocrinology)

This is a part-time post for 30 hours per week.

An exciting opportunity has arisen for a motivated individual to join our Diabetes and Endocrinology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

Note: The advert may close early if we receive a sufficient number of applications.

Responsibilities

• Specialise in specific modality appointment bookings, but have an overview and knowledge of all booking processes.
• Ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.
• Be the point of contact for all administrative issues relating to patients’ pathway of care.
• Work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
• Ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
• Provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

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