Job overview
- We are looking for an enthusiastic and motivated Assistant Technicial Officer to assist with the provision of Pharmacy Services to patients and staff across all sites of UCLH to provide an economic, efficient and timely service following agreed departmental policies and procedures.
- This is an exciting opportunity to be part of a dynamic, friendly, and supportive team where every day brings new challenges and learning experiences. You’ll work alongside experienced pharmacists and pharmacy technicians, gaining hands‑on experience in dispensary, stock control, and medicines distribution, while contributing directly to high‑quality patient care.
- To thrive in this role, you’ll need to be organised, reliable and comfortable working in a fast‑paced environment where attention to detail really matters. You will need to be a great communicator who enjoys working with colleagues and patients alike.
Main duties of the job
- To dispense medicines in an accurate and timely manner for inpatients and outpatients of the trust as directed by senior technicians using the pharmacy computer system and automated dispensing devices where in place.
- To answer the telephones in a prompt and courteous manner.
- To cover the Outpatient reception receiving prescriptions following Standard Operating Procedures, checking payment exemptions and taking payment where appropriate.
- To ensure all filing of prescriptions and other documentation is complete.
- To ensure all medicines delivered to wards are placed in sealed bags to ensure security in the transport of medicines within the hospital.
- To ensure that the dispensary has adequate supplies of medicine bottles, bags, spoons, measures and syringes and ordering these on a when required basis.
- To participate in the ward top‑up service and the direct distribution of IV fluids.
- To assist with the ordering, receipt and issue of stock items to wards and departments using the pharmacy computer system.
- To put away dispensary stock drugs, according to departmental procedures of stock rotation.
- To ensure that all stock control procedures and regulations are adhered to according to specifications and licensing requirements of the Medicines Healthcare Regulatory Authority (MHRA).
- To ensure that documentation is complete when giving out items for transport.
- To ensure the accurate and safe receipt of pharmaceuticals from suppliers.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.
We provide first‑class acute and specialist services across eight sites; University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, and University College Hospital at Westmoreland Street.
Detailed job description and main responsibilities
- Ensuring the highest standards of accuracy with good attention to detail in order to reduce receipt and issue errors as many medicines are delivered directly to wards for immediate patient administration.
- Efficiently using the pharmacy computer system to manage stock control.
- Participating in the daily stock take and full annual stock take.
Person specification
Knowledge and Qualifications
- If candidate does not hold an NVQ level 2 certificate in pharmacy services or equivalent – to have the ability to undertake and achieve QCF/NVQ Level 2 and underpinning knowledge in Pharmaceutical Sciences (Apprenticeship framework).
- To be working towards or hold an NVQ Level 2 in pharmacy services or equivalent.
Experience
- Demonstrated previous customer service experience or working with people.
- Previous experience of working towards and meeting deadlines.
- Pharmacy experience in hospital/retail environment.
Skills and Abilities
- Demonstrated ability to take and pass on accurate verbal face‑to‑face and telephone messages.
- Demonstrate ability to work as part of a team.
- Demonstrated ability to work under pressure accurately.
- Demonstrated ability to motivate self and a commitment to learning.
Communication
- Demonstrate ability to communicate routine information effectively using clear written and spoken English.
- Demonstrate ability to clearly and accurately complete routine documentation.
- Demonstrate basic pharmacy computer and IT skills including Email, Word processing, accurate data entry.
Personal and People Development
- Demonstrate reliability and commitment.
- Commitment to training.
Responsibilities towards promoting Equality, Diversity and Inclusion
- Demonstrable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties.
Specific Requirements
- You are required to work up to one Bank holiday per year and participate in the Saturday/Sunday working rota and late duty rota.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving – are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest‑free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle‑to‑work scheme and on‑site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
UCLH takes equality of opportunity seriously and is committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world‑class research, innovation and creativity.
You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria.
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