Client Services Associate
Job Reference: AB180620261443
IT Eastbourne, East Sussex £28000 – £30000 per annum Permanent
Job Title: Client Services AssociateLocation: EastbourneSalary: Starting at £28,000P/AJob type: PermanentWorking Pattern: 38 hours per week – Monday to Friday 09:00-17:30 & 1 in 3 weekends (08:30-19:00)
Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.
The successful candidate will be:
- Technically minded with strong IT skills
- Able to quickly learn and adapt to new or evolving systems
- A positive, proactive individual with a can-do attitude
- Experienced in customer service (ideally within a SaaS or technology-led environment)
Position Summary:
As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance.
Key Responsibilities:
- Respond efficiently to client enquiries via phone, email, and in-person interactions
- Train and support clients in using company systems and platforms
- Translate complex technical solutions into clear, user-friendly guidance
- Maintain and update client records using Microsoft Office and internal systems
Role Requirements:
- Previous experience in a customer service role is essential
- Experience within a SaaS or technology-led environment is highly desirable
- Strong IT skills with the ability to quickly learn new systems
- Excellent communication skills with the ability to explain technical concepts clearly
- Strong organisational and multitasking abilities
- High attention to detail with strong problem-solving skills
- Ability to work independently and as part of a team in a fast-paced environment
Benefits:
- Competitive salary with progression opportunities
- 28 days holiday (Plus an additional 5 can be bought)
- Convenient town centre office with excellent access to train links
- Active and inclusive social committee
- On-site games room stocked with complimentary snacks and drinks
- Relaxed, casual dress code
- Supportive and welcoming team environment
- Bright, modern, and open-plan workspaces
- Time off in lieu (TOIL) is provided for weekend work – employees typically work either Saturday or Sunday (08:30-19:00) and receive 1.5 days TOIL
If you are interested in this exciting opportunity, please click ‘APPLY NOW’ and a consultant from our Eastbourne team will be in contact.
Contact us:
- Email:info@hrgo.co.uk
- Call:01233 722 401
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