IT Technician – Level III

About the Role

We are looking for an experienced IT Technician – Level III to join our team in London. In this role, you will act as a senior escalation point, providing advanced technical support across systems, software, and hardware while mentoring junior technicians and ensuring smooth IT operations.

Key Responsibilities

• Provide Tier III technical support for complex IT issues across hardware, software, and systems
• Act as the primary escalation point for helpdesk tickets and senior leadership issues
• Support and administer platforms such as Microsoft 365, Okta, Sophos, and access control systems
• Install, configure, image, and test hardware and software across corporate environments
• Oversee helpdesk operations, monitor ticket queues, and ensure timely resolution
• Train, mentor, and support Level I & II IT Technicians
• Contribute to IT projects and continuous improvement initiatives

Skills & Experience

• Strong knowledge of Microsoft Windows OS and Microsoft Office Suite
• Experience working in a Tier II/III support or escalation role
• Familiarity with enterprise tools like Microsoft 365, Okta, Sophos
• Solid understanding of IT infrastructure, systems, and networking basics
• Excellent troubleshooting, communication, and customer service skills
• Ability to support a wide range of office and IT equipment

Qualifications

• High School Diploma or equivalent
• Minimum 2+ years of corporate IT support experience
• CompTIA A+ or equivalent certification
• 3+ years of corporate IT experience
• Office-based role using standard IT and office equipment
• Physical activity may include lifting (up to 50 lbs), standing, and moving equipment
• Occasional travel between local offices may be required

What You’ll Gain

• Opportunity to work in a fast-paced, enterprise IT environment
• Exposure to modern tools and technologies
• Hands‑on experience with end‑to‑end IT operations and support
• Chance to mentor and lead junior team members

Apply Now

If you are a proactive IT professional with strong troubleshooting skills and experience in high‑level support, we’d love to hear from you!

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