Job Summary
Taylor Wimpey is continually striving to develop our customer experience throughout their journey to become a homeowner. Part of this is ensuring we are exceeding expectations around visibility of their home during the build process and access to our product choices. The Options Coordinator will be responsible for managing all customer options in the Business Unit. The role will set up the Options Online system to process orders for new developments, coordinate with Sales Executives to ensure customer options are ordered at the correct stage, and liaise with local suppliers and contractors to ensure customer options are fitted correctly and to the highest possible standard. The role also includes regular contact and communication with the Options department in Head Office for national guidance and updates.
Primary Responsibilities
- Manage customer options offering within the Business Unit
- Liaise with local suppliers and contractors to ensure customer options are fitted correctly
- Work with the Commercial department to calculate labour costs and margin
- Input to and maintain the Options Online system within the Business Unit
- Work with Sales Executives to effectively manage customer options time frames
- Liaise with head office personnel for national guidance and updates
- Training and support of the sales team
Experience, Qualifications, Technical Requirements
- Strong stakeholder management
- Good organisation and planning
- Excellent attention to detail when dealing with large quantities of data
- Good understanding of products and pricing
- Technically competent on IT systems
- Previous experience or knowledge of the house‑building industry
What We Offer At Taylor Wimpey
We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer a discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. We provide industry‑leading professional training and development to unlock your potential and support your career and personal goals.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions that affect their ability to perform normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role.
Internal Applicants
Please inform your line manager if you wish to apply for this role.
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