Junior Insurance Systems & IT Support Assistant

Salary: £26,000 – 26,000 per year

Requirements

• Strong problem-solving and diagnostic skills.
• Clear communication skills.
• An interest in IT systems, data security, and how technology supports business operations.

Responsibilities

• Provide first-line support for hardware, software, and internal insurance systems, diagnosing and resolving common user issues.
• Assist staff with access to systems, including password resets, user account setup, and permissions management in line with data protection policies.
• Support the monitoring of cyber security and data protection practices, identifying potential risks and escalating concerns in line with FCA and GDPR requirements.
• Assist with maintaining secure handling of sensitive client data, ensuring compliance with internal policies and regulatory standards.
• Support routine system checks and basic troubleshooting of network and office-based technology.
• Help maintain accurate records of IT support queries, system updates, and issue resolutions.
• Assist with onboarding new employees by setting up IT equipment and system access.

Technologies

• Hardware
• Support
• Network
• Security
• CRM

More

We are an insurance firm based in the West Midlands, and we are looking for a motivated individual to join our team. We are offering an entry-level Junior Insurance Systems & IT Support Assistant role, ideal for someone looking to begin a long-term career in IT within the financial services or insurance sector. The role supports our business systems, data security, compliance, and core insurance operations.

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