Job Overview
Retail Customer Assistant at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. Part‑time, permanent, with a salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant Role
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the community fabric, offering beverages and healthy food choices. Our customers support volunteer action in the community. As a Retail Customer Assistant, you will work alongside a friendly team of employees and volunteers to run our busy café at Wimbledon Train Station.
Responsibilities
- Provide friendly, helpful and efficient service at all times.
- Welcome customers, inform them about specials or new products, answer questions, and take orders and payments.
- Operate the till and complete cash reconciliation.
- Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards.
- Ensure all stock and displays are replenished regularly and order supplies when required.
Working Hours
Example 25‑hour role: 25 hours per week across five shifts (06:30–11:30, 11:30–16:30, 15:00–20:00), including fixed weekend shifts on Saturday and Sunday, with three additional weekday shifts. Paid overtime may be available during busy periods or to cover absences.Example 15‑hour role: 15 hours per week on a flexible rota, primarily Monday to Friday with occasional weekend shifts. Typical shift times are the same as above, subject to business needs. Paid overtime may be available.
Qualifications & Experience
- Previous experience in a barista/café environment (advantageous).
- Remain calm and professional in a fast‑paced environment.
- Deliver excellent customer service.
- Knowledge of EPOS systems.
- Knowledge of Food Safety and Health & Safety procedures.
- Excellent communication skills.
- Enjoy working within a passionate team and independently when required.
- Skilled at organising, delegating and prioritising.
- Flexible to business needs and able to attend out‑of‑hours training if required.
- Knowledge and experience of general administrative processes.
- Experience with email and internet is required.
What You’ll Do
- Prepare hot and cold drinks.
- Serve and prepare freshly made food such as baguettes, cakes, sandwiches and pastries.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operate the till and undertake cash reconciliation.
- Receive incoming deliveries, distribute, maintain and date rotate stock as appropriate. Assist with accurate completion of regular stock checks.
- Engage with volunteers to direct and lead by example for a great volunteer experience.
- Maintain high levels of cleanliness, complying with Health and Safety and food hygiene standards.
- Push loaded trolleys of stock for short distances as required.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- Great pension scheme.
- 2× Salary Death in Service Benefit, subject to qualification.
- Enhanced Family Leave schemes.
- Access to an exclusive rewards website for discounts and cashback online.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online and on‑the‑job training to support success in the role.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive, lasting impact that changes lives, communities and society.
Closing Date
20 July 2026 (the role may be closed early if sufficient applications are received).
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