Spares Coordinator

Spares Coordinator

Newark, Full Time, Permanent

£Attractive Salary

Future Prospects Group are pleased to be working with our clients to help them find their Spares Coordinator, you will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion.

THE ROLE

• Customer Liaison – handling incoming customer spare requests in a prompt, friendly and professional manner.
• Coordinate orders from receipt through to completion, liaising with internal departments, and customers throughout.
• Maintain accurate records: updating logs/spreadsheets.
• Prepare accurate quotations for spares and issue them to customers in line with internal processes.
• Resolve any queries or complaints.
• Ensure invoice related queries are dealt with in a timely manner.
• Administration – ensuring the system and Spare project files are kept up to date.
• Assist the Service Manager in various tasks.
• Attend training courses as and when required.

THE CANDIDATE

• Previous experience in a similar technical service role.
• Excellent verbal and written communication skills.
• Experience working in a customer service or customer facing environment.
• Proven experience in a coordinating role.
• A good standard of literacy and numeracy.
• Demonstrable ability to plan, organise and prioritise work.

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