Job Overview
British Gas Business is looking for a Customer Service Apprentice to support customers when they need us most while building long‑term career skills. The apprenticeship is 18 months long and will lead to a Level 3 Customer Service Specialist qualification.
Responsibilities
- Support customers via phone, webchat and email.
- Listen, understand and resolve queries with empathy.
- Manage your own caseload with support from your team.
- Learn to use systems and processes to find the right solutions.
- Work towards a Level 3 Customer Service Specialist qualification alongside your role.
What you’ll bring
- Some experience in a customer‑facing role (e.g. retail, hospitality, part‑time or Saturday jobs).
- A positive attitude and willingness to learn new skills.
- Clear, friendly communication skills.
- Confidence using systems or digital tools.
- Good organisation and time management.
Eligibility Criteria
- Apprentices must be aged 16 or over and have the legal right to work in England.
- Learners must have lived in the UK/EEA for at least 3 years prior to starting the apprenticeship.
- For non‑UK nationals, an appropriate visa is required and must permit full work and training for the full duration of the apprenticeship programme.
Working Conditions
Apprentice salary – £18,995, rising to £30,044 following the successful completion of the apprenticeship.
Contract: Permanent.
Location: British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ.
Working style: Up to 8 weeks of office‑based training, comprising 4 weeks of formal training followed by 4 weeks of supported consolidation. Once competency in the role has been achieved, employees will have the opportunity to move to a hybrid working arrangement, typically involving 2 days per month in the office.
Operating Hours – Monday to Friday (8am – 6pm).
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