SaaS Support Technician (Tier 2): Troubleshooter & Knowledge Mentor

BigChange is seeking an experienced Customer Support Technician, Level 2 in Leeds. You will focus on resolving complex technical issues and collaborate with internal departments while guiding Level 1 technicians. Strong SaaS and cloud technology experience is essential.

The role demands excellent problem-solving skills and a proactive approach to manage a high-volume ticket workstream effectively. BigChange offers various employee benefits and a supportive work environment.

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