We’re looking for a Service Team Member to join us at Greenway to support our busy teams across visitor operations and experiences. This is a varied and rewarding role where you’ll help us meet targets, solve problems, keep everything looking presentable and deliver great service across different locations.
Salary: £13.25 per hour
Contract: Fixed term contract until 30-Sep-2026
Hours / working pattern: Seasonal, flexible, weekends. This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. The role includes weekends and Bank Holidays but does not require evening or split shifts.
What it’s like to work here
You’ll be part of the Operations team here at Greenway, a historic house that offers a unique cultural and natural experience for visitors.
What you’ll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, checking seasonal family trails, driving the visitor shuttle or quay car and answering questions to help people get the most out of their visit.
Who we’re looking for
- Focused on giving great service to everyone you meet
- Confident speaking with visitors and solving problems
- A team player, but also happy to work on your own initiative
- Well‑organised, adaptable, and flexible to work across different sites
- Willing to learn new skills and work towards shared goals
Benefits
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
Location
Greenway, Galmpton, Brixham, Devon TQ5 0ES
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
#J-18808-Ljbffr…