Lead Officer – Tribunals, Resolutions and Compliance
We’ve transformed the way we help our communities to get the best outcomes possible for every child and family we work with.
As part of this, we continue to invest in Special Educational Needs & Disabilities (SEND), with the growth of our four teams within the EHCP Casework Team:
- Assessment and Statutory Processes Team
- Early Years and Primary Team
- Secondary and Post 16 Team
- Tribunals, Resolutions and Compliance Team
As Lead Officer you will lead the Tribunals, Resolutions and Compliance Team in the delivery of our duties in relation to complaints, mediation and tribunal appeals. You will be responsible for managing a team of five Senior Tribunal Officers, two Assistant Officers and a Case Coordinator.
This role offers the opportunity to work with senior managers, influence and guide the development of the Local Area Strategy for SEND and play a pivotal role in executing our SEND Transformation Programme, aimed at enhancing services and promoting the inclusion of vulnerable children and young people.
Main duties of the job
- Always learning, confident and skilled in SEN casework with an excellent knowledge of the SEND Code of Practice and relevant legislation.
- Kind and caring, a skilled communicator with excellent leadership and line‑management skills.
- Willing to take responsibility and problem‑solve, working within statutory timeframes, dealing with complex casework and liaising with families and key agencies to ensure best provision and outcomes for our children and young people.
- Driven to do it differently, embarking on a journey of continuous improvement in SEND.
- Advocating for equality and integrity in all you do.
- Experienced manager within SEND casework, especially in relation to tribunal management, representing the Local Authority in tribunal appeals, conducting mediation meetings, overseeing team processes and delivery around tribunals, chairing multi‑agency panels, delivering effective quality assurance processes, multi‑agency working, managing and tracking complaints through agreed and formal processes, reviewing and suggesting best practice models for continuous team development and improvement, and line‑managing and advising staff in relation to all of the above.
Rewards and benefits
- Annual leave starting at 30 days per year (plus bank holidays).
- A comprehensive Local Government Pension Scheme (LGPS).
- Employee Assistance Programme including access to health and wellbeing support 24×7.
- Range of family‑friendly policies.
- Childcare vouchers, cycle to work scheme, electric car scheme, staff discounts including travel, holidays, insurance, food, health & leisure activities.
- Excellent learning and development opportunities.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to: Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job, and for care leavers who have completed further education and meet the essential criteria. For those leaving care without further education, we guarantee an interview for our apprenticeships. We also guarantee interviews to those transitioning from the Armed Forces to civilian life who have met the essential criteria within three years of leaving the service.
Our commitment to: Safeguarding
Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. All recruitment and selection practices reflect these commitments.
Our commitment to: Flexible Working
We are open to discussions about flexible working, which can include flexi‑time, full‑time and part‑time working, job sharing, nine‑day fortnights and annualised hours, depending on the requirements of the role and the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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