Senior Real-Time Delivery Lead, EMEA

Ticketmaster UK Limited is seeking a skilled professional to manage real-time performance across EMEA, ensuring effective service delivery and operational governance. The role requires strong leadership in Workforce Management, analytical capability, and experience within omnichannel contact centre environments.

The ideal candidate will drive continuous improvement, lead a team of analysts, and partner with various teams to enhance performance and fan experience. This is a permanent contract offering a hybrid working model.

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