Position Details
Working Hours: 35 hours per week Contract Type: Full time / Temporary (12 Months) Closing Date: 24 June 2026 Interview Method: Face to Face
Legal and Safety Requirements
Legal right to work: Candidates must evidence their right to work in the UK before commencement. DBS (Disclosure and Barring Service) clearance is required; candidates will need an Enhanced DBS check in accordance with the Rehabilitation of Offenders Act 1974.
Role Overview
We are looking for a highly organised and proactive Business Support Officer to join our dynamic Children and Families team. In this role you will provide high‑quality, customer‑focused business support, ensuring services run smoothly and efficiently across a range of teams.
Responsibilities
- Provide professional, timely, and flexible business support across service areas.
- Manage and respond to queries from internal and external stakeholders with tact and professionalism.
- Maintain a good understanding of financial management and accurate record‑keeping.
- Produce, analyse, and maintain accurate data and records.
- Support meetings, including minute‑taking and coordination.
- Update and manage information systems to ensure accuracy and compliance.
- Identify and resolve issues independently or appropriately escalate.
- Collaborate with colleagues and provide flexible cover across teams.
Work Location
Centralised Business Support service with teams based at Etrop Court in Wythenshawe and Leaving Care in Crumpsall. This is an office‑based role. Following successful completion of probation, there may be an option to work from home one day per week, depending on service requirements.
Qualifications and Desired Attributes
- Organised and reliable: Able to prioritise workload and meet deadlines in a demanding environment.
- Strong communicator: Clear, professional, and confident communication with a wide range of stakeholders.
- Detail‑focused: Produces accurate work and manages data with care and precision.
- Analytical: Uses initiative to resolve issues and knows when to escalated.
- Tech‑savvy: Comfortable using multiple systems, databases and Microsoft Office tools.
- Team‑oriented: Works collaboratively and supports colleagues across services.
Benefits
- Generous holiday allowance – up to 26 days annual leave plus bank holidays (31 days after five years of service). Additional leave can be purchased.
- Large local government pension scheme with life cover of three‑times salary as lump sum.
- Enhanced parental and carers leave.
- Broad range of discount perks (shopping, holidays, phone contracts, cycle to work, flu jabs, eye tests).
- Learning and development opportunities – workshops, training sessions, apprenticeships, qualifications and onboarding programme.
- Good Employment Charter membership – secure, flexible work, fair pay review, trade union representation and wellbeing support.
- Up to three days volunteering leave per year.
EEO and Inclusive Hiring
We are a Disability Confident Employer, a Great Place to Work and a Philadelphia driven council. We promote diversity and encourage applications from all backgrounds. We have a strong commitment to accessibility, equal opportunity and a disability‑friendly workplace, and provide workplace adjustments when required.
Contact Information
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
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