Senior Real-Time Delivery Lead, EMEA – Hybrid

Ticketmaster in Manchester is looking for a Senior Real Time Delivery Manager to lead real-time service delivery in a global, multi-channel contact centre environment. This key role ensures customer demand is met effectively while maintaining performance against targets.

The ideal candidate will have proven experience in Workforce Management and a strong understanding of omnichannel environments. You will work closely with various teams and partners to optimize performance and enhance the fan experience in EMEA markets.

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