Technical Support Lead — ITIL & Service Desk Champion

Trc Companies, Inc. is seeking an experienced Technical Support Manager in Greater London to manage a team of EPPM Analysts. You will ensure the efficient operation of the Technical Support Team, meet service level agreements, and drive continuous improvements.

The ideal candidate will have a Bachelor’s degree, proven experience in IT support, and strong knowledge of ITIL processes. This role demands exceptional leadership, problem-solving skills, and the ability to foster a collaborative team environment.

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