Customer Support Engineer

A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly sophisticated capital equipment at customer sites.

Responsibilities

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.

Qualifications

• Fluent English (both written and spoken).
• Bachelor’s Level Degree or Technical High School Diploma with relevant work experience.
• Experience in semiconductor, electromedical, or complex measurement systems is a plus.
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro‑mechanical, and electro‑optical systems to address on‑site customer problems.
• Excellent presentation and communication skills.
• Excellent analytical and problem‑solving skills.
• Excellent customer‑relation and teamwork skills.
• Able to travel up to 30% to support customers.
• Driving license to travel throughout Europe.

Benefits

We offer a competitive, family‑friendly total rewards package.

Equal Opportunity Employer

KLA is proud to be an equal opportunity employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

#J-18808-Ljbffr…