Systems Support Analyst

Salary: £35,000 – 40,000 per year

Requirements

• We are looking for someone with previous experience administering business systems and supporting users across a busy organisation.
• We need strong problem‑solving skills and excellent attention to detail.
• We need someone confident working with stakeholders at all levels.
• Experience with property management or enterprise systems such as Entrata, Yardi, StarRez, Kinetic, or similar would be highly beneficial.

Responsibilities

• We manage and maintain core business systems to ensure smooth day‑to‑day operation.
• We provide user support, troubleshoot issues, and manage support tickets.
• We configure system settings, workflows, and user permissions.
• We support system upgrades, testing, and new feature releases.
• We assist with data migration, validation, and reporting.
• We deliver training and guidance to users.
• We create and maintain system documentation.
• We work closely with internal teams to improve processes and system performance.

Technologies

• Support

More

We are looking for a Systems Support Analyst to help maintain, improve, and support key operational systems across our business. This is a hybrid role with one day per week working from home, based near Shepherds Bush, London, with a salary of up to £40K. We offer 33 days annual leave including bank holidays, a bonus scheme, health cash plan and virtual GP access, enhanced maternity, paternity and family‑friendly benefits, company sick pay, employee discounts and wellbeing initiatives, plus career recognition and development opportunities.

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