Salary: £50,000 – 50,000 per year
Requirements
- Strong background in software or application development.
- Experience working with Python and/or Microsoft technologies.
- Experience building and integrating APIs and services.
- Ability to deliver solutions end-to-end, from design through to deployment.
- Confident communicating technical concepts to non-technical audiences.
- Good understanding of AI and Generative AI concepts and use cases.
- Interest in applying emerging technologies to solve real problems.
- Experience building AI-enabled features or tools is desirable.
- Knowledge of technologies such as RAG, vector databases, or LLMs is desirable.
- Background in regulated, public sector, or customer-focused environments is desirable.
- Experience working with CRM, contact centre, or case management systems is desirable.
- Awareness of accessibility, data protection, or service design principles is desirable.
Responsibilities
- Design and build applications and tools using modern engineering practices.
- Develop integrations, APIs, and automation to support key services.
- Translate business and user needs into working technical solutions.
- Explore where AI and automation can add value to real workflows.
- Build and test prototypes, then iterate based on feedback.
- Support deployment and early-stage live running of new solutions.
- Collaborate with non-technical stakeholders to shape and refine ideas.
- Work across the full development lifecycle, from shaping ideas through to production‑ready delivery.
- Apply AI and modern software engineering practices to real‑world service challenges.
- Work closely with product, user experience, and operational colleagues to deliver user‑focused solutions.
Technologies
- AI
- CRM
- Support
- Python
More
We are offering a 6‑month fixed‑term contract for an AI Engineer role based in Birmingham, working predominantly remotely with occasional office attendance and more frequent attendance during probation. This is a full‑time position of 35 hours per week, with a salary circa £50k. We offer a strong benefits package including 29 days annual leave plus bank holidays, a contributory pension scheme, flexible hybrid working, generous life insurance, wellbeing days, a healthcare cashback scheme, access to an Employee Assistance Programme, the ability to work outside the UK for up to 30 days in a 12‑month period, a free on‑site gym, and enhanced maternity pay. We are a collaborative team committed to inclusion, accessibility, and creating a workplace where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
last updated 25 week of 2026
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