Job Description
We’re looking for a Client Executive who has around a year’s experience in client services within a creative agency.
You’ll support the team in managing day-to-day tasks such as proposal and project planning and keep projects running smoothly by tracking timelines, updating status reports, and generating clear, timely contact reports. You’ll be responsible for setting up client meetings, briefings and reviews, managing diaries and attendance.
You’ll develop the solid foundations of client service – how to build trust, stay commercial and create space for great work. You’ll gain confidence communicating with both clients and colleagues, learning how to anticipate needs, spot opportunities and deliver with purpose. You’ll see how the smallest task, done well, can unlock flow for the whole team. And as you learn by doing, you’ll grow into the kind of creative partner clients rely on.
Who You Are
You’re an energised and dependable presence, who will help manage JDO’s key client accounts with care and consistency. You bring structure, clarity and momentum to the team; always focused on the detail, always thinking ahead. You’re curious, considered and proactive, and you show up each day to support those around you and make the work better.
Responsibilities
- Support the team in managing day-to-day tasks that help us deliver with consistency and care.
- Keep information flowing, capture the details that matter, and ensure clarity across teams.
- Support proposal and project planning with insight and organisation; share inspiring work and industry thinking to fuel bold ideas.
- Build positive, professional relationships with clients through clear communication and thoughtful follow-up.
- Keep projects running smoothly by tracking timelines, updating status reports, and generating clear, timely contact reports.
- Help ensure budgets, estimates, and invoices are accurate and timely; support project tracking with a commercial lens.
- Shape the team dynamic by showing reliability, enthusiasm and generosity, lifting others and fostering a safe culture.
Key tasks in practice
- Create and update project timing plans and status trackers.
- Maintain project folders, trackers and documentation accurately.
- Set up client meetings, briefings and reviews, managing diaries and attendance.
- Draft contact reports, meeting notes and action lists after meetings.
- Raise internal POs and track approval status.
- Request and log client POs against approved budgets.
- Produce and update weekly client budget summaries.
- Upload budgets and keep client/procurement portals up to date, including SWOP/UL where relevant.
- Monitor timesheet completion and chase outstanding entries.
- Track third‑party costs and expenses for review.
- Support invoice preparation by collating project information.
- Support account teams with administration and project coordination.
- Support artwork checking against supplied copy, client amends and agreed requirements.
- Dispatch final files to clients once production checks and approvals are complete.
- Escalate risks, missing information or process issues early.
Experience
We’re looking for at least a year’s experience in a similar role within a creative agency. We will need to see:
- Strong organisational and time-management skills.
- A positive, proactive and collaborative attitude.
- Excellent written and verbal communication.
- Attention to detail and accuracy.
- Ability to manage multiple tasks and deadlines simultaneously.
- A knowledge of branding and packaging design would be ideal.
Location & Flexibility
This role is initially a 12‑month fixed‑term contract. It could be based out of our London or Royal Tunbridge Wells studios. We work to a hybrid model of three days in the studio.
Benefits
Alongside a competitive salary, we offer benefits that support rest, wellbeing, creativity and life outside work, including rare Fri‑yays where our studios close on the last Friday of most months, a day off on your birthday, end‑of‑year studio closure, an Employee Assistance Programme and a workplace nursery scheme to help with the cost of childcare.
We are an award‑winning design agency with a commitment to diversity, inclusion and a supportive work environment.
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