Medical Secretary

About the Role

We are looking for an experienced, organised, and proactive Medical Secretary to join a busy and friendly practice team on a Locum basis. This is a key role supporting our GPs, Practice Manager, and healthcare professionals by providing high-quality administrative and secretarial support to ensure the smooth running of the practice.

Location: Redditch

Hours: 24 Hours per week (Locum Contract)

Salary: Competitive hourly rate dependent on experience and qualifications

Reports to: Practice Manager

Key Responsibilities

• Secretarial & Administration: Audio and copy typing of letters, reports, referrals, minutes, and memorandums
• Processing patient referrals accurately and in a timely manner
• Managing medical and insurance reports
• Handling Patient Access requests
• Monitoring and distributing Safety Alerts
• Collating and dispatching vaccine counts
• Maintaining and updating Team Clarity systems
• Filing, scanning, and maintaining patient records and Fit Notes
• Using AccuRx to communicate with patients
• Managing incoming and outgoing calls professionally
• Handling post and maintaining office supplies
• IT & Systems: Using medical software systems to manage patient and practice information
• Maintaining accurate patient records
• Reading and actioning emails daily
• Supporting data input and information governance compliance
• Communication & Teamwork: Working collaboratively with GPs, clinicians, and administrative staff
• Supporting patients with sensitive or complex needs
• Participating in meetings and contributing to service improvements
• Covering reception and other team duties when required
• Compliance & Confidentiality: Supporting CQC compliance
• Ensuring GDPR and Data Protection compliance
• Maintaining strict confidentiality in line with NHS and Caldicott principles
• Following practice policies and information governance procedures

What We’re Looking For

Essential:

• Previous secretarial or administrative experience (ideally in a healthcare setting)
• Excellent typing and word processing skills
• Strong organisational and time management skills
• Ability to handle confidential information with discretion
• Strong communication skills, both written and verbal
• Good IT skills and confidence using clinical systems
• Ability to work under pressure and prioritise workload effectively

Desirable:

• Experience working in General Practice or NHS settings
• Knowledge of medical terminology
• Experience with patient record systems and referral pathways
• Understanding of GDPR, CQC, and NHS policies

What We Offer

• A supportive and friendly working environment
• Opportunities for training and development
• Annual appraisals and ongoing learning opportunities
• A varied and rewarding role within a patient-focused practice

Apply now by calling Rebecca on 01772 208963 or emailing rebecca.hyde@servicecare.org.uk

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