opportunities within a growing business
The Role
A Customer Support Coordinator will support customers throughout their journey, ensuring requests are managed efficiently and delivering a high standard of service at every stage. The coordinator works closely with customers, suppliers and internal teams to coordinate activities, resolve issues and help ensure projects are delivered successfully.
Key Responsibilities
- Act as the primary point of contact for customer enquiries
- Manage customer requests and projects from initiation through to completion
- Coordinate with internal departments and external stakeholders to ensure timely delivery
- Monitor service levels and proactively manage customer expectations
- Investigate and resolve customer queries and escalations
- Support contract administration, renewals and new business activities
- Maintain accurate records and update internal systems
- Identify opportunities to improve processes and enhance customer experience
About You
We are looking for someone who is organized, proactive and enjoys building positive relationships with customers and colleagues.
- Previous experience in a customer service, customer support or coordination role
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills, both written and verbal
- A professional and customer‑focused approach
- Good working knowledge of Microsoft Office, including Outlook, Excel and Word
- Strong problem‑solving skills and the ability to take ownership of issues through to resolution
- Experience working in a fast‑paced environment
- Experience within the utilities, construction, infrastructure or service sectors is advantageous but not essential
Why Energy Assets?
At Energy Assets, people are at the heart of our success. We are committed to creating an inclusive workplace where everyone feels valued, supported and able to develop their career.
About Energy Assets
Energy Assets is a leading provider of utility infrastructure and metering services across the UK. Since 2005, we have helped customers deliver essential energy infrastructure through innovative metering, network ownership and construction solutions, and low‑carbon energy services. Working with major energy suppliers, developers, housebuilders, commercial organisations and public sector clients, we play a key role in supporting the UK’s evolving energy landscape.
What We Offer
- Starting salary of £26,591, increasing to £27,326.57 upon successful completion of probation
- Annual performance‑related bonus opportunity
- 30 days’ holiday, increasing to 35 days with service
- Company pension scheme
- Critical injury scheme
- Employee benefits and discount platform
- Ongoing learning and development opportunities
- A supportive and collaborative working environment
- Career progression
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