Job Summary
We are seeking a motivated and compassionate Engagement Support Officer to join the 0‑19 Inclusion Health Team, dedicated to improving the health and wellbeing of some of the most vulnerable children, young people, and families across Surrey. The role plays a vital part in delivering a specialist, enhanced Health Visiting service to communities experiencing homelessness and social exclusion, including asylum seekers, refugees, families in emergency accommodation and those from marginalised or nomadic backgrounds such as Gypsy, Roma and Traveller communities.
Key Responsibilities
- Support the Inclusion Health Team to deliver outreach and engagement with vulnerable children, young people and families across Surrey.
- Build strong relationships with statutory, community and voluntary partners to improve access to health and wellbeing services.
- Engage with marginalised communities (including homeless families, asylum seekers, refugees and Gypsy, Roma and Traveller groups) through regular visits in a variety of settings.
- Promote health education and deliver targeted public health initiatives, including supporting uptake of childhood immunisations and vaccinations.
- Identify unmet health needs and support families to access appropriate services, including GP registration, appointments and referrals.
- Work collaboratively with clinical teams and partners to reduce health inequalities and improve outcomes.
- Develop and deliver creative engagement strategies using accessible formats, including digital, visual and multilingual resources.
- Attend partnership meetings and contribute to multi‑agency working, including vaccine equity and homelessness forums.
- Maintain accurate records, support audits and use data to evidence impact of engagement activities.
- Provide day‑to‑day support to junior/admin staff and contribute to service development.
- Ensure safeguarding, confidentiality and culturally sensitive practice at all times.
- Be flexible to support service delivery, including occasional evening or community‑based sessions.
Essential Qualifications and Experience
- Degree level qualification or equivalent experience.
- Strong IT skills (Word, Excel, Outlook, PowerPoint).
- Ability to work independently, prioritise workload and meet deadlines.
- Excellent communication and interpersonal skills.
- Experience handling sensitive and confidential information.
- Understanding of health inequalities and barriers for vulnerable groups.
- Awareness of issues affecting homeless and marginalised families.
- Basic project coordination skills.
- Culturally sensitive and inclusive approach.
Desirable Skills and Experience
- Experience in public, health or voluntary sector roles.
- Community engagement or outreach experience.
- Knowledge of public health or vaccination programmes.
- Project management experience.
- Experience creating digital or visual engagement materials.
- Experience working with multi‑agency partners.
Other Requirements
- Access to a car insured for business use to travel across Surrey.
Benefits
- Flexible Shift Booking – self‑book bank shifts and request time off up to six weeks in advance.
- Wagestream Access – track and access earned wages anytime.
- Professional Growth – gain experience across various services, access free training and join the Strive for Better professional network.
- 24/7 Well‑being Support – free counselling, legal advice, financial guidance and career coaching.
- Innovative Culture – share ideas, apply for national funding and contribute to service improvements.
- Recognition & Engagement – nominate colleagues for awards and participate in executive Q&A sessions.
- Commitment to Excellence – be part of a team with “Good” or “Outstanding” CQC‑rated services.
Equal Opportunities
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident and Committed company, and we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
Safeguarding and Recruitment
Safeguarding and protecting children, young people and vulnerable adults that we work with is of the utmost importance. We have policies and procedures in place to promote safeguarding and safer working practices. All staff are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Data Protection
The company you will work for is part of HCRG Care Group Holdings Limited and by applying for this job you will need to process and hold information about you. If you would like to know more about how we use your information, please see our website’s privacy policy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to be made.
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