IT Technician (2nd & 3rd Line)

They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands‑on technical ownership.

Key Responsibilities

• Act as a senior escalation point for complex infrastructure, server, and network issues
• Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
• Configure and manage network equipment, including switches, firewalls, and wireless environments
• Administer Windows Server, Active Directory, and virtualised environments
• Support and maintain Microsoft 365 / Azure services
• Perform root cause analysis and implement permanent technical solutions
• Support multi-site infrastructure improvements and standardisation
• Assist the service desk team with all levels of incidents during high workload periods, providing hands‑on support where required

Experience Required

• Proven experience at senior support / infrastructure level
• Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
• Strong networking experience, including:
• Switch configuration (VLANs, port configuration, trunking)
• Firewall configuration (NAT, rules, security policies)
• Managing and troubleshooting LAN / Wi‑Fi environments
• Experience with virtualisation platforms (Hyper‑V and/or VMware)
• Demonstrable involvement in projects, migrations, and infrastructure delivery
• Comfortable in a hands‑on environment, supporting both advanced issues and day‑to‑day support when needed
• Be a UK Citizen
• Pass DBS and SC clearance
• Work 5 days per week on‑site in Norwich

Why Apply

• Growing IT team with strong scope for career progression (managerial and/or technical)
• Opportunity to work across infrastructure, networking, and project delivery
• Varied role combining senior technical responsibility with hands‑on work

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