IT Operations Administrator

ITAC Solutions is looking for an IT Operations Administrator to serve as the primary hands‑on internal IT resource for our growing organization. This is an opportunity for someone who enjoys a mix of hands‑on technical support, systems administration, problem‑solving, and operational improvement.

What You’ll Do

• Serve as first point of contact for employee technology needs across all offices and remote staff (Tier 1/Tier 2 helpdesk)
• Administer and maintain our Microsoft 365 environment — Entra ID, Intune, Exchange, SharePoint, Teams, identity/access, and licensing
• Manage user accounts, devices, permissions, and security access — including full onboarding and offboarding of employees
• Handle hardware procurement, setup, and lifecycle management, including remote employee device provisioning
• Maintain printers, peripherals, Wi‑Fi, and on‑site network infrastructure
• Help maintain cybersecurity best practices, backup/recovery readiness, and system reliability
• Coordinate with external technology vendors and service providers — evaluations, renewals, licensing, and cost optimization
• Build and maintain IT documentation: environment configurations, runbooks, onboarding/offboarding checklists, and asset inventory
• Identify opportunities to improve systems, processes, and the user experience — and take initiative on projects that interest you

What We’re Looking For

• Experience supporting business technology environments end-to-end
• Experience troubleshooting Tier 1 and Tier 2 support issues
• Familiarity with SaaS administration (ATS/CRM platforms, cloud file storage, VoIP a plus)
• Experience building documentation and process where little exists today — you see a gap and fill it
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities
• Someone who is proactive, dependable, and solutions-oriented

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