Customer Service Coach: Lead & Elevate Customer Experience

Coventry City Council is seeking an enthusiastic Customer Service Coach to join the Improvement and Development team. This full-time role focuses on shaping customer service within the organization, ensuring positive impacts during every interaction.

As a coach, you will inspire a customer-first culture, drive innovation, support team members’ growth, and collaborate to enhance service quality. Candidates should possess exceptional communication skills and a commitment to fostering a positive change.

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