B2B Operations Support Representative

Overview

As a B2B Operations Support Representative, you’ll play a vital role in helping some of our largest and most important customers do business with Screwfix. Working at the heart of our B2B team, you’ll coordinate the processes that underpin customer success, from managing complex orders and invoicing requirements to supporting tender submissions and maintaining customer‑specific catalogues and portals. This is more than an operational support role. It’s an opportunity to become a trusted partner to both customers and colleagues, building strong relationships across Sales, Finance, Buying and Supply Chain to ensure every customer requirement is delivered accurately, efficiently and on time.

Benefits

• 28 days’ holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q
• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle‑to‑work scheme and savings on bikes
• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

Key Responsibilities

• Working closely with the B2B Sales and support teams, and Line Manager to ensure tasks are completed effectively and efficiently.
• Provide accurate manual invoicing and consolidated statements for Key Account customers, ensuring excellent customer service standards are delivered whilst receiving prompt payments.
• Uploading invoices onto customer specific portal to agreed timeframes to ensure payment is made on time.
• Proactively managing bulk order process for Key Account Customers, building strong business relationships with finance, buying and supply chain departments to ensure we are fulfilling customer request to high standards of service whilst securing punctual customer payments.
• Using excellent product knowledge and awareness to fulfil customer requirements, identifying the customer needs and offering product solution to exacting needs.
• Working closely with the Buying and Supply Chain departments to negotiate price dependent on payment terms and ensure stock availability, resulting in the best deals for our customers, whilst protecting our margins and securing the sale.
• Assisting Account Management team with tender submissions, identifying products and accurately inputting tenders to the portal.
• Produce electronic catalogues, price files and maintain portal loads of the most up to date version of the catalogue.

Required Skills & Experience

• Experience of recognising and responding to the needs and concerns of the customer with proven experience of delivering a high quality of service.
• An eye for detail and being able to recognise any discrepancies across different platforms.
• Be self‑motivated and focus on results, desired outcomes and how best to achieve them.
• Have a strong product awareness and an understanding of Key Accounts and its customers.
• The ability to work in a time sensitive, deadline driven environment.
• Confident in communicating at all levels with the ability to communicate openly and effectively, ensuring that messages are clear and concise.
• Ability to prioritise and balance workloads.
• Previous experience using Excel to basic/intermediate level.

Recruitment Note

No agencies please.

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