Chief CX & Loyalty Architect for Digital Platforms

Global is looking for a Head of Customer Experience to lead the strategy for their consumer-facing digital products. You will manage a team and oversee customer engagement through various channels including CRM and owned communications.

This role requires proven leadership experience in customer experience and CRM, particularly in managing loyalty or membership programmes. Applicants should be data-driven and experienced with platforms like Braze, capable of optimizing multi-channel campaigns.

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